When you’re starting a major Web development program with a new vendor, it’s best to take some time to really understand the vendor’s processes and your expectations.  Here are ten important questions to help you frame your discussion to make sure you’re both on the same (web) page.

1. What is your approach to Web design?
2. In which Web development services does the firm specialize?
3. What technologies will you use to create my Web site?
4. Can you show me samples of other Web sites you have designed and provide client references?
5. Do you have experience in my industry?
6. How experienced are the people who will work on my project?  What are their skills and credentials?  Are the people involved in the project selling process going to be involved in the on-going project?
7. What is the process for updating and adding new pages to the site?  What is the turnaround time for updates (if the developer is going to provide maintenance)?  How do you manage the handoff of the site management to clients and what training do you offer to help them become self-sufficient (if you are going to manage your updates and site maintenance internally)?
8. How often do you work on projects in my budget range?
9. What are your payment terms for initial development and ongoing maintenance?
10. Will I get all of the source files needed to maintain and revise the site, including all editable graphics files such as Photoshop, Illustrator, or Fireworks files?  (Make sure the answer to this is yes!)